Privacy Policy

1. Welcome & Overview

At POPCORN | STUDIOGAMES (“we,” “us,” or “our”), privacy is treated as a practical responsibility, not only a legal one. This Privacy Policy explains, in plain language, how we collect, use, store, protect, and share your personal information when you use our games, visit our websites, contact support, or interact with any related services we provide.

We aim to be transparent, proportionate, and respectful in how we handle information. This document is designed to explain not only what data may be processed, but also why that processing may happen, what legal grounds may apply, who may receive information in limited circumstances, and what rights you may have depending on your location.

By downloading, installing, accessing, or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, you should discontinue use of the Services.

1.1 About POPCORN | STUDIOGAMES

POPCORN | STUDIOGAMES is an independent game studio focused on building enjoyable and immersive mobile experiences. Different titles may offer different features, such as cloud saving, online elements, analytics, or advertising, but our general approach to privacy remains consistent across the portfolio.

1.2 Scope of This Policy

This Policy applies to information collected through our mobile games distributed through official app stores, our websites and landing pages, our support channels, and any other interaction where this Privacy Policy is referenced. Some games may include supplemental notices for specific features when needed.

2. Information We Collect

We collect information through a limited number of channels, and we aim to keep collection proportionate to the purpose involved. The exact categories of data processed depend on which game you use and what features are active within that experience.

2.1 Information You Provide Directly

You may choose to provide information when creating a profile, contacting support, participating in tests or surveys, or using optional in-game community features. This can include a display name, email address, avatar, support messages, screenshots, attachments, bug reports, and feedback.

You are usually not required to provide such information simply to install or launch a game, but certain features, such as account recovery or cloud synchronization, may depend on it.

2.2 Information Collected Automatically

When you use our Services, technical data may be collected automatically through normal device, app, and network processes. This helps us keep the product functional, stable, and secure.

We do not rely on precise GPS location unless a game explicitly requests that permission for a location-based feature and you choose to grant it. Even then, we prefer the least intrusive level of location detail that is suitable for the feature.

2.3 Game Usage & Interaction Data

We may record gameplay and interaction events such as levels completed, achievements, settings changes, session duration, progression events, ad interactions, and in-game statistics. This information is generally associated with an internal technical identifier rather than your real-world identity, unless you create an account.

2.4 Purchase & Transaction Data

We do not collect or store raw payment card details, banking credentials, or account passwords. Payments are handled by the platform provider, such as Apple or Google. We may receive limited confirmations such as product identifiers, purchase tokens, timestamps, price or currency information, and status details needed to validate entitlements or support users.

2.5 Advertising & Analytics Data

Some titles may use advertising and analytics services to understand campaign performance, engagement, retention, and attribution. In those contexts, certain device identifiers, approximate location information, and event-level telemetry may be processed by us or our partners, subject to applicable law and platform rules.

3. How We Use Your Information

We process information for specific operational, support, technical, security, and legal reasons. The exact reason depends on the feature you use and the context in which the information was collected.

3.1 Providing, Operating, and Improving the Services

We use information to deliver gameplay, keep progress available where possible, restore game state, validate in-app purchases, support synchronization, diagnose bugs, and improve performance. Aggregate gameplay patterns may also help us refine balancing, content design, and future updates.

3.2 Personalisation & User Experience

We may remember preferences such as language, control settings, audio choices, and other interface options. Where relevant and lawful, we may also personalise parts of the game or advertising experience.

3.3 Customer Support & Communication

Support-related information helps us investigate reports, resolve issues, answer questions, and send important operational notices. Optional promotional or marketing communication is only sent where allowed and, where necessary, on the basis of consent.

3.4 Analytics, Research, and Development

Analytics may be used to understand retention, performance, quality, and feature adoption. Research, testing, and iteration may also rely on aggregate or pseudonymized information in order to improve the player experience over time.

3.5 Security, Fraud Prevention, and Legal Compliance

We may use information to detect cheating, abuse, fraud, payment misuse, technical attacks, or threats to service integrity. Processing may also occur to comply with legal obligations, enforce terms, respond to lawful requests, or protect legitimate business and user interests.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a specific legal basis for processing, the relevant grounds may include the following.

Where consent is used as the legal basis, we aim to make that clear and to provide a practical way for you to withdraw consent later if you choose.

5. How We Share and Disclose Information

We do not sell your personal information. Information may be disclosed only in limited situations where it is necessary to operate the Services, support users, comply with law, or support a legitimate operational event affecting the business.

5.1 Service Providers

We may use providers for hosting, analytics, support tooling, crash reporting, cloud infrastructure, and advertising mediation. Those providers are expected to process information only for authorised purposes and under appropriate contractual arrangements.

5.2 Advertising Partners

For ad-supported titles, advertising networks or mediation partners may process technical information in order to show, measure, or optimize ads. Their own privacy policies govern their role as controllers for their own processing activities.

5.3 Legal & Safety Disclosures

We may disclose information where we believe in good faith that it is necessary to comply with law, investigate fraud or abuse, enforce terms, protect our systems, or reduce risk to users or the public.

5.4 Business Transfers

If POPCORN | STUDIOGAMES becomes involved in a merger, acquisition, restructuring, asset transfer, or insolvency event, relevant information may be transferred as part of that process. Where required, notice will be provided before information becomes subject to a materially different framework.

6. Third-Party Services, Links, and Embedded Content

Our Services may include links to external websites, authentication tools, social platforms, or embedded third-party services. This Policy does not govern the independent privacy practices of those third parties. If you interact with them, their own policies may apply instead of or in addition to ours.

Likewise, app stores such as the Apple App Store or Google Play may collect their own data when you browse, download, or purchase applications, and those activities are governed by their own legal notices.

7. Advertisements and Your Choices

7.1 Types of Ads

Our games may include contextual ads, which depend on the context of the game rather than your behavioural profile, and personalised ads, which rely on certain identifiers or usage signals to show content that may be more relevant to you.

7.2 How to Control Ads

• Use your device privacy settings to limit ad tracking or reset the advertising identifier.
• Use consent prompts inside the game where required by law before personalised ads are activated.
• Use available industry opt-out tools where they apply to participating advertising companies.

Opting out of personalised ads does not necessarily mean fewer ads. It generally means the ads should no longer be selected using behavioural profiling.

8. In-App Purchases

All in-app purchases, including premium content, subscriptions, bundles, extra lives, and virtual currency, are handled by the relevant platform provider. We do not process raw payment card information ourselves. We may receive a digital confirmation or validation token so we can fulfil the purchase and assist with support when necessary.

Purchase-related records may be retained for restoration, fraud prevention, support, accounting, and legal compliance. Refund requests are generally handled through the platform’s own refund process.

9. Cloud Saves, Accounts & Synchronisation

Some titles may offer optional account systems or cloud-save features that allow you to sync progress across devices, recover data after reinstalling the app, or maintain a consistent profile. To support these features, we may process your chosen username, linked platform token, optional avatar, sync timestamps, and associated game-state data.

If you request deletion of an account connected to cloud saves, synchronization and account-based recovery may no longer be possible, and some related data may be permanently removed subject to the retention rules described below.

10. Children’s Privacy

Protecting children’s privacy is especially important to us. Our games are designed for a general audience and are not intentionally directed to children below the age of digital consent in their region without the safeguards required by law.

10.1 Age Screening

Where appropriate, we may use age-screening or feature restrictions to limit access to social tools, personalised advertising, or other processing activities that may not be suitable for younger users.

10.2 If a Child’s Data Was Collected

If we become aware that personal information from a child has been collected without the consent required by law, we will take reasonable steps to delete that information and to disable or adjust the related feature or account where necessary.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, unless a longer period is required by law or justified by a legitimate operational need such as fraud prevention, dispute resolution, or security review.

• Game usage and progress data: generally retained while the account or installation remains active, then deleted or anonymised subject to backup cycles.
• Technical logs and crash reports: retained for a limited period to help diagnose recurring issues and improve product stability.
• Transaction-related records: kept for the period required by tax, accounting, and consumer-protection laws.
• Support communications: retained for a reasonable period for quality review, legal reference, and continuity across support interactions.

Once information is no longer required, it is deleted securely or transformed into a form that can no longer reasonably identify you.

12. Data Security

We maintain technical, organisational, and administrative safeguards intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. These may include encrypted transmission, restricted access permissions, infrastructure protections, incident-response procedures, and ongoing monitoring of service reliability.

No system can be guaranteed to be completely secure. If a relevant data incident occurs and notification is required under applicable law, we will act in accordance with those obligations.

Users also play an important role in protecting their own information by keeping devices updated, choosing strong credentials, and avoiding unnecessary disclosure of sensitive personal information through support channels.

13. Your Rights and Choices

Depending on where you live, you may have privacy rights in relation to your personal data. We aim to respect those rights where they apply and to extend a consistent standard of handling wherever reasonably possible.

If you believe we have not adequately addressed your concern, you may also have the right to lodge a complaint with your local data protection supervisory authority.

14. International Data Transfers

POPCORN | STUDIOGAMES is based in Romania, within the European Union, but some service providers that help us host, secure, analyse, or support our Services may be located in countries outside your own jurisdiction, including the United States and other regions that may not provide the same legal level of protection as your local laws.

When personal data is transferred internationally, we use appropriate safeguards intended to keep information protected and to ensure that transfers are made in line with applicable law.

• Standard Contractual Clauses approved by the European Commission, where relevant.
• Adequacy decisions for countries recognised as providing an adequate level of protection.
• Contractual and technical safeguards implemented by processors and infrastructure providers.

15. Updates to This Privacy Policy

We may update this Policy from time to time to reflect changes in law, platform requirements, technologies, security expectations, or the features offered by our games and related services.

If a material change affects your rights or significantly changes how information is handled, we may provide a more prominent notice through the affected game, via email if available, or through another appropriate channel.

Your continued use of the Services after an updated version of the Policy has been published may constitute acceptance of the revised terms, to the extent permitted by law.

16. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, you can contact us directly. For privacy-related communications, please include Privacy Request in the subject line so your message can be routed appropriately.

We aim to respond to legitimate privacy inquiries within 30 calendar days, although exact timing may vary depending on request complexity and any identity verification that is reasonably necessary.

17. Additional Information for Specific Jurisdictions

17.1 European Economic Area (EEA) & United Kingdom

For users in the EEA and the United Kingdom, personal data is processed according to the legal bases outlined in Section 4. The rights described in Section 13 are available subject to the limits and conditions recognised by applicable law.

17.2 California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights. This Policy is intended to function as a notice at collection where relevant. We do not knowingly sell or share the personal information of consumers under 16 years of age without the opt-in consent required by law.

17.3 Other Regions

We aim to respect applicable privacy standards in all regions where our games are distributed. If you need country-specific clarification, you may contact us directly.

Thank you for trusting POPCORN | STUDIOGAMES with your gaming experience. We are committed to handling information responsibly, transparently, and with a level of care that feels thoughtful rather than performative.